BUFFUP resolves problems based on contract terms that the buyer, helper, and agency have checked and agreed to together. We do not assign responsibility solely because someone is unhappy with the outcome or because one side makes a claim. We consider the contract terms, work records, the parties' explanations, and evidence that can be checked.

1. Define the scope of work clearly when making a contract

Before making a contract, both sides must confirm the game and character, the assigned work, work period and hours, price, reporting method, and any special requirements.

To add work or change the goal, hours, or method after the contract is made, the buyer and helper must agree again. For an agency-affiliated contract, the agency must also be told about the change. A change announced unilaterally by one side does not become an obligation under the existing contract.

A buyer must not unilaterally demand excessive work that could not reasonably be completed within the hours and price agreed from the outset. A buyer cannot bring a helper-fault dispute solely because a helper refuses additional work that was not agreed.

2. When a helper or agency may be responsible

We review a helper's or agency's responsibility if any of the following is confirmed.

• The helper does not work at the agreed time without a valid explanation, or repeatedly misses the work.
• The helper falsely reports that agreed work was completed when it was not performed.
• A failure to follow the agreed method or precautions causes a verifiable loss.
• Items, game assets, or account settings are used or changed without the buyer's consent.
• A problem is concealed, or necessary reports and requests to resolve it go unanswered.
• The agency fails to provide the management, supervision, or response it promised, increasing the harm.

For an agency-affiliated helper, we consider both the helper's work and the scope of management and guarantees promised by the agency. We do not automatically make the agency pay the same amount for every helper mistake, nor do we assume that the agency is never responsible.

3. When a buyer may be responsible

We review a buyer's responsibility if any of the following is confirmed.

• The buyer unilaterally adds unagreed work, hours, or performance targets and blames the helper for refusing them.
• The buyer fails to provide required access or work information, making it impossible to perform the agreed work.
• The buyer or a 3rd party uses or changes the same account or items during the work, making the results difficult to verify.
• The buyer unilaterally stops agreed work midway or refuses to cooperate without a valid reason.
• The buyer submits false materials or alleges an unverified loss was the helper's fault.

Bringing a dispute does not itself make the buyer responsible. BUFFUP does not restrict the right to raise a problem; we decide based on the actual contract and evidence.

4. How we verify experience points, items, and work results

An experience-point or item dispute is not decided solely on statements such as “it was less than expected” or “it was definitely there, but it disappeared.”

BUFFUP checks whether a specific result was guaranteed when the contract was made, the condition before and after the work, work time, reports in the contract room, in-game records, and screenshots or other visual materials. We also consider game probabilities, server conditions, updates, and access or actions by the buyer or a 3rd party.

Where needed, we may seek advice from someone familiar with the game or check and reproduce the work method within a safe scope agreed by the parties. If reproduction is impossible or the evidence is insufficient, we state that limitation in the reasons for our decision. We do not assign responsibility for an item loss or poor operation based only on unverified speculation.

5. For cancellations and refunds, we assess the work already performed separately

• Situation Cancellation before payment · Handling principle If no contract payment was made, there is nothing to return.
• Situation Cancellation after payment but before work begins · Handling principle If work has not actually started, we generally consider returning the full contract payment.
• Situation Helper or agency at fault after work begins · Handling principle We first consider a refund for work not performed. We also check whether work already performed was delivered as agreed and do not impose a uniform cancellation charge on a buyer who was not at fault.
• Situation Buyer at fault after work begins · Handling principle We first calculate the payment for verified completed work, then determine the refund for the remaining part. If cancellation compensation applies, we also examine whether the standard was clearly disclosed and accepted before the contract, the actual circumstances, and applicable law.
• Situation Both sides agree, or neither side's fault is established · Handling principle We distinguish payment for verified work from the portion not yet performed and discuss the outcome. We do not automatically assign fault or compensation to either side.

Separate claims for damages, such as lost items, are considered apart from a refund of the contract payment. We decide after checking the actual loss, how it happened, responsibility, and the scope of the agency's guarantee.

6. Dispute-handling steps if the parties cannot agree

1. If a problem occurs, stop the relevant work to prevent further loss and record when and what happened in the contract room.
2. The parties first discuss a solution. For an agency-affiliated contract, the agency contact also reviews the matter.
3. If agreement is difficult, submit the issue through the dispute process for that contract or to BUFFUP customer support.
4. BUFFUP gives the buyer, helper, and agency each an opportunity to submit explanations and evidence, and compares them with the contract and records.
5. Where needed, after consulting a game-specific expert or checking the work within a feasible scope, BUFFUP's dispute lead decides the final handling proposal within the platform.
6. We explain the reasons for the decision and separately identify the recognized payment for work, refund amount, held amount, and helper settlement amount.

If important new evidence emerges or there is an obvious error in the calculation or facts, the parties may request reconsideration through customer support. BUFFUP's internal decision does not prevent the parties from exercising their legal rights or using an external dispute-resolution process.

7. Rules for submitting evidence

Where possible, record changes to contract terms, work reports, problems, and agreements on solutions in the BUFFUP contract room. Submit screenshots so that their dates and surrounding context can be checked. We do not determine the full sequence of events from a single edited image.

Do not post passwords, verification codes, wallet private keys, or original identity documents as dispute evidence in a public group or contract room. Official customer support will explain how to submit any necessary material securely.

These standards apply to contracts whose terms the buyer, helper, and agency checked and accepted on the contract screen. BUFFUP does not argue on behalf of either side; we handle refunds and settlements according to verified facts and contract terms.

BUFFUP introduces USDT purchase assistance and remote PC rental through official affiliates shown in the app. Please review the risks below before dealing with an outside business or individual.

We will not leave problems arising through the official affiliate route solely to the business. BUFFUP will receive the customer's report directly, verify the transaction and responsibility, and take responsibility for handling any confirmed refund, renewed service provision, or compensation.

1. What counts as an official affiliate transaction?

It is a transaction made through the consultation room linked from the USDT purchase assistance or remote PC rental banner in the BUFFUP app, after confirming the price, service terms, and payment recipient in that consultation.

On Telegram, accounts with similar names and pictures can appear. Do not rely only on an old chat link or an account number sent by someone else. Immediately before paying, check the consultation account again from the banner in the BUFFUP app. If the account or payment recipient changes during an official consultation, stop the transfer and check with BUFFUP customer support.

2. Risks to watch for when using USDT purchase assistance

The following are examples of risks in outside transactions. They do not mean that any particular business has had these incidents.

• Impersonated consultation account: Someone uses a name or picture similar to a BUFFUP affiliate and asks for payment into a personal bank account.
• No transfer after payment: Someone receives Korean won but does not send the promised USDT, or repeatedly demands additional payments.
• Amount mismatch: Someone applies a rate or fee different from the one discussed, or sends less USDT than promised.
• Wrong address or network: Someone sends to an address other than the one the customer provided, or uses a network different from the one requested.
• False completion notice: Someone presents a transfer-complete screen or a TXID even though actual receipt has not been confirmed.

Before transferring money, check the USDT amount you should receive, the exchange rate, the final amount in Korean won including fees, the receiving bank account and account holder, and the wallet address and network where you will actually receive the funds. If the transaction uses a BUFFUP recharge request, separately check the USDT-TRC20 address shown in the app and whether the recharge actually appears in your BUFFUP balance. Even if the business provides a TXID, do not assume the transfer is complete until the funds actually arrive in the wallet or BUFFUP balance.

Do not send passwords, Telegram verification codes, wallet private keys, or recovery phrases to the business or to BUFFUP staff.

3. Risks to watch for when renting a remote PC

• The PC is not provided on the agreed date after payment, or Parsec connection instructions do not arrive.
• The provided PC specifications, usage hours, or game conditions differ from what was stated during consultation.
• Repeated connection problems prevent proper use of the PC during the agreed rental period.
• After a problem is reported, no solution is offered, such as a replacement PC, an adjusted rental period, or a refund.
• Access permissions or personal files are not properly cleared after the rental ends, creating a security issue.

Before paying, confirm the rental period and start and end times, final price, PC specifications, games to be used, available hours, and how problems will be handled in the consultation room. Official affiliate remote PCs are offered with Parsec access. Once connected, check the game launch, display, and input early; if a problem occurs, record the error screen and when it happened.

4. BUFFUP handles problems with official affiliates

If a problem occurs in an official affiliate transaction, tell both the business's consultation room and BUFFUP customer support. BUFFUP will not tell the customer to resolve it alone with the business. We will handle these steps:

1. Check the consultation, payment and transfer records, TXID, or PC access records.
2. Hear both the customer and affiliate, and establish what was promised and what was provided.
3. For a service not provided, choose an appropriate solution among providing it as agreed, providing an alternative, or refunding the relevant amount.
4. If only part of the service was provided, distinguish the portion actually used or provided from the missing portion and decide on a refund or an adjustment to the rental period.
5. If the affiliate's fault caused additional harm, establish the cause and actual loss and decide compensation under the contract terms and applicable law.
6. Explain the decision, amount, and processing status to the customer, and confirm completion.

For example, if an affiliated USDT business receives Korean won but does not send the promised USDT, BUFFUP will check the payment record and take responsibility for arranging the proper transfer of the promised USDT or a refund of the amount received. If a rented PC is not provided, we will arrange a replacement PC or a refund for the period not provided.

BUFFUP's responsibility means we will not pass the affiliate's responsibility on to the customer. It does not mean that unrelated losses will be compensated without verification; we separately check whether additional harm involving items or accounts actually occurred and what caused it.

5. If you use a non-affiliated business

For a transaction made by directly choosing another business or individual outside the official affiliate route in the BUFFUP app, BUFFUP cannot verify the consultation terms, payment recipient, or service provision, or apply its affiliate protection.

If you suspect fraud, stop further transfers and preserve chats, payment records, and transaction evidence. Contact your bank or the transaction service you used immediately, and report the matter to investigators if necessary. If the person appears to have impersonated a BUFFUP affiliate, also tell BUFFUP customer support. We will check the official route so other users are not deceived by the same account.

Verify affiliate status through the official banner in the BUFFUP app and customer support, not through the other party's claims.

Friend code: an approved buyer who refers a new buyer and the new buyer each receive 10 USDT.

Marketing partner code: only the new buyer receives 10 USDT. The partner receives no 10 USDT referral bonus and keeps their existing contract commission.

For either code, the approved new buyer's first normal contract of at least 100 USDT must be completed and settled. A friend referrer must also be an approved buyer. Only one code applies at sign-up. Cancelled, refunded, disputed, or duplicate-account cases do not qualify or require review.

The bonus appears in the in-app balance and transaction history, but currently cannot fund a contract or be withdrawn. Earlier sign-ups and contracts are not retroactively credited.

On BUFFUP, buyers entrust their game accounts and tasks to helpers. Helpers and agencies must perform only the agreed work and handle buyers' accounts, items, and game assets safely.

This notice applies to helpers, agency owners, general managers, and all affiliated personnel who actually participate in the work.

1. The following conduct is prohibited

Macros and cheating

• Using macros, bots, automated farming tools, or modified programs that the game operator does not allow, or instructing someone else to use them
• Performing work in violation of game rules, including exploiting bugs or obtaining game assets through abnormal methods
• Telling a buyer the work is being done manually while actually using a prohibited program

Even if the buyer asks for faster work or agrees to their use, this does not permit prohibited programs. A helper must refuse work that may cause a problem and report it in the contract room.

Unauthorized use of game assets and accounts

• Selling, gifting, transferring, spending, or deleting items, in-game currency, or assets not permitted under the contract
• Transferring a buyer's assets to the helper's own account or a 3rd party's account
• Changing account information without the buyer's permission or giving another person access to the account
• Requesting or storing passwords, verification codes, recovery codes, or similar information on the pretext that they are needed for the work

If handling the buyer's assets is part of the contract, confirm in the contract room in advance what will be used, how much will be used, and for what purpose. Do not exceed the permitted scope.

Other conduct that undermines trust

• Having an unapproved person perform the work instead or sharing the account with that person
• Falsely reporting work time, progress, results, or an incident
• Deleting or altering evidence, including conversations, access records, or transaction histories, to conceal an incident
• Disclosing a buyer's personal or game information outside BUFFUP or using it for another purpose
• Encouraging a buyer to make a separate contract or transfer money outside BUFFUP
• Harming a buyer through threats, demands for money, impersonation, or similar conduct

Agencies must train their affiliated helpers and verify who actually performs the work. If an agency knowingly conceals an incident or assigns an unauthorized worker, we will also review the agency's management responsibility.

2. How we handle a reported problem

When a report is received, BUFFUP may first stop the work or restrict account access to prevent further harm. We may hold only the part of the related contract or settlement funds directly connected to the dispute until the facts are confirmed.

We then review contract-room conversations, work reports, access and transaction records, information confirmed by the game operator, and explanations from both sides. Where necessary, we may ask the game operator to confirm its records. Based on the verified facts and contract terms, we decide whether a refund, compensation for losses, or activity restrictions apply. Depending on the severity of a violation, we may also revoke a helper's or agency's approval and restrict re-registration.

A report alone does not establish that the other party was at fault. BUFFUP reviews information from the buyer, helper, and agency together.

3. KYC information and cooperation with investigators

Identity-verification results obtained when helpers and agencies sign up, along with contract, access, and work records, may be important for identifying the actual worker after an incident.

If a crime is suspected, such as unauthorized removal of game assets, account intrusion, or fraud, BUFFUP preserves relevant records and cooperates with lawful requests from the competent investigative authorities. For requests from local investigative authorities, we likewise determine what information may be provided under applicable law and established procedures. KYC materials are not disclosed to buyers or in group chats.

Depending on the country where the conduct occurred and the specific facts, a violation may be subject to a criminal investigation and penalties. Investigators and courts determine whether a crime has been committed and whether a penalty applies. BUFFUP's membership approval or internal sanctions do not replace criminal penalties.

4. If a buyer discovers an incident

1. Stop the helper's access and check the account password and security settings.
2. Capture the missing items or assets, transaction history, and time of the incident.
3. Keep contract-room conversations and work reports, and report the incident to BUFFUP customer support.
4. If the game operator's records need to be checked, contact its customer support as well.
5. If you suspect a crime, you may report it to the investigative authorities.

Helpers and agencies must also stop work immediately and inform the contract room and BUFFUP if they discover an incident or suspicious situation. Delayed reporting or concealment may increase the harm and make the facts harder to establish.

BUFFUP takes seriously the responsibility of working with buyers' accounts and assets. Stay within the contract's scope, and record every important change or problem in the contract room.

Buyers, helpers, and agencies who meet through Buffup must handle work contracts, payments, progress reports, cancellations, and settlements through procedures recorded on Buffup. In an unrecorded private deal, it is difficult to verify the amount and scope of work or determine responsibility if something goes wrong.

What counts as an off-platform deal?

It means making a separate deal with someone you met through Buffup for the purpose of avoiding a Buffup contract or payment, including:

• Agreeing to work separately in a private Telegram chat, another messenger, or an external site.
• Cancelling a Buffup contract or recording a lower amount while arranging the actual work or remaining payment elsewhere.
• A helper or agency proposing a personal transfer or separate contract to a buyer.
• A buyer proposing work or a transfer outside Buffup to a helper or agency.
• Continuing the same deal through another account or a 3rd party.

Private contact alone does not establish a violation. Use of an official chat linked to a Buffup contract and ordinary inquiries are not treated as off-platform deals. We check whether the parties tried to move the actual contract, payment, or work off the platform.

What happens if a violation is confirmed?

If deliberate circumvention is confirmed, we will promptly restrict functions related to the deal and investigate the facts.

• Buyer: Buffup access may be permanently restricted if the violation is serious or an external deal is confirmed.
• Helper or agency: Activity may be permanently restricted and re-registration refused if they induced a buyer to make, or participated in, an external deal.
• Re-registration under someone else's name: An account confirmed to have been created to evade a restriction may also be restricted.

Before imposing a sanction, we review the relevant materials and give the parties an opportunity to explain. We do not decide on a permanent restriction based solely on a report or part of a conversation. We explain the decision and its reasons and allow a request for review if the facts are wrong. An agency's violation does not automatically mean every affiliated helper violated the rules; each person's involvement is assessed separately.

If a problem occurs in a deal outside Buffup

Work and transfers agreed separately outside Buffup do not appear in its contract, payment, or settlement records. As a result, Buffup contract protection or an agency guarantee may not apply to refunds, lost items or experience, account problems, or other issues arising from that deal. Buffup cannot reverse a private transfer it cannot verify or guarantee performance of an external promise.

This notice does not exclude responsibility that Buffup itself bears for its own fault or under applicable law.

What happens to existing Buffup contracts and settlements?

Even if an account is restricted, payment, work, and settlement records for existing Buffup contracts are preserved. An ongoing contract is closed or settled separately after we check harm to the buyer and any unfinished work.

Payment of an amount disputed in connection with an off-platform deal may be held during the investigation. Afterward, we distinguish verified work fees, refunds, and damages. A settlement amount already confirmed and unrelated to the off-platform deal is not automatically forfeited merely because the account is sanctioned.

If someone proposes an off-platform deal

Do not proceed with a personal transfer or separate contract. Report it through Buffup's reporting function or customer support. Provide the other account, the time of the proposal, the related contract number, and the conversation so we can investigate. You do not need to disclose a password, verification code, or wallet private key to make a report.

A safer contract accurately records both the work and payment on Buffup. If additional work is needed, review the existing contract together and reach a new agreement through Buffup.