Compare helpers and prices, and make the decision yourself.
On Buffup, find a helper yourself based on your preferred game and work requirements. Compare profile information, ratings, overall scores, and prices, then choose the person who’s right for you.
Compare each helper’s fees and scope of work to arrange a custom contract, then check work reports and progress updates in the contract chat.
Review the information and choose for yourself
Choose a game and narrow down candidates by country, available hours, and standard duration. Compare activity information, work packages, prices, ratings, and overall scores on helper cards. After checking the terms and talking with them, the purchasing member makes the final choice themselves.
Custom search — Find candidates suited to your game and schedule.
Compare information — Review specs, ratings, scores, and prices together.
Decide for yourself — Propose a contract to the helper you want.
Contract for the work you want at a reasonable price
Compare the terms, at an amount that works for you.
Each helper offers different services and proposed prices. Set the work scope and duration you want, compare the terms, and arrange a custom contract with a helper who suits you.
The actual amount varies depending on the game, work details, duration, and helper’s terms. Before contracting, check the total amount and work scope together.
Check and receive reports on work in the contract room
You don’t have to wait for the results after signing a contract. You can check the work at any time in the contract room, review progress reports and daily logs, and inspect anything that needs attention.
Check the work details — Review the contract to see what was agreed upon.
Progress reports — Receive updates on the work status and any changes.
Ongoing inspections — Review the logs and discuss anything that needs attention right away.
When needed, you can also watch the work in progress live on Telegram. Recording with in-game features or OBS is also possible.
Example contract room with product details, contract, group chat, and daily logs Original example screen. Members and prices shown are examples; check this article and the live app for current availability and terms.
You can choose a contract backed by an agency
When you contract with a helper affiliated with an agency, the agency guarantees the work and handles responsibility and the compensation process if an incident occurs. The work details and progress logs in the contract room serve as evidence for verifying this process.
Choose your helper directly, with clear accountability.
Before signing, check whether the helper is affiliated with an agency, the scope of work, and the compensation standards in case of an incident. Actual compensation is handled according to the contract terms.
Communicate comfortably, even across language barriers
You can work with an agency team that communicates in Korean. Conversations without a saved translation appear in their original language, so confirm important work terms in the contract room.
A good fit for people who
Want to choose directly based on stats and ratings
Want to compare prices and scope of work together
Want to review work reports and logs regularly
For those who want a contract backed by an agency guarantee
Next, let’s take a look at “Sign Up.”
We’ll walk you through the sign-up process for your role—buyer, helper, agency, and more—clearly and step by step, with screenshots of the actual screens.
Buyer Sign-UpGuides
Buyer Sign-Up, Follow these steps in order.
Open Buffup using your Telegram account, check the required information, and complete your registration. You do not need to create a separate password.
Open Buffup in Telegram
Find @buffup_app_bot in Telegram and open the Buffup Mini App. On the initial registration screen, select Buyer, then tap Start/Continue Registration.
This is an excerpt from the actual sign-up screen, showing the buyer selection and start button. Original example screen. Members and prices shown are examples; check this article and the live app for current availability and terms.
If you already have an account, the Buffup screen may open instead of the sign-up screen.
Review and save your account information
In 1. Register your account information, set your role to buyer and check your language, name, and country. When finished, tap Save account information.
User roleSelect buyer.
LanguageChoose the language that’s easiest for you to read.
Name · CountryCheck the display name and country of use.
After checking your role, language, and country, tap Save Member Information. The name has been hidden. Original example screen. Members and prices shown are examples; check this article and the live app for current availability and terms.
Your Telegram ID will be linked automatically. Buyer registration does not require entering separate contact information or completing identity verification.
Review each required item
In 2. Please review each required item, open and read the Full text for every item. Check each item that you understand and agree to, then tap Agree to all required items.
Terms of UseMember roles and contract and dispute criteria
Collection and Use of Personal InformationPurpose of Using Account and Registration Information
Transaction, Payment, and Cancellation NoticesDeposits, Fees, and Cancellation and Refund Procedures
Safety GuidelinesProtecting Authentication Information and Risks of Transactions Outside the Platform
Check each box after reviewing and agreeing to the full text of the four items. Original example screen. Members and prices shown are examples; check this article and the live app for current availability and terms.
Click Complete Registration to get started
After saving your account information and completing the required consents, the Complete Registration button becomes available. Buyers can use Buffup right after tapping it. Choose a game on Home or go to Find a Helper.
The Complete Sign-up button will be activated once you save and provide all required consents. Original example screen. Members and prices shown are examples; check this article and the live app for current availability and terms.
If the Complete Sign-up button is gray, check the Incomplete items at the top. Save any missing items or provide consent, then you can continue.
Check your sign-up status in MY
After signing up, your account information in MY shows Approved. You can use the Home, Find a Helper, My Contracts, Messages, and MY menus at the bottom of the screen.
This is the MY screen of an actual purchaser. The name and profile photo have been obscured. Original example screen. Members and prices shown are examples; check this article and the live app for current availability and terms.
Frequently Asked Questions
Do I need to enter my Telegram password again?
No. The BuffUp Mini App is linked to your Telegram account. Never share your password or verification code with anyone.
Do buyers also need KYC or administrator approval?
The current buyer registration process does not require identity verification. You can start using the service as soon as you complete the required information and tap Complete Registration. The registration process for assistants and agencies is different.
I chose the wrong role at the beginning.
Before submitting your registration, choose Buyer under Select your experience again. To take on a different role after registering, use Apply for Additional Role in MY.
Now, find an assistant
Choose your game and work requirements, compare profiles, ratings, overall scores, and prices, then select the assistant that suits you.
Helper Sign-UpGuides
Helper Sign-Up
Follow these steps to sign up as a helper and receive approval. Write an introduction, review the required information, complete identity verification, and then request approval from an administrator.
Select Helper in BuffUp
Open @buffup_app_bot in Telegram and enter the Mini App. Select Helper, then tap Start registration · Continue.
① Select a helper and start registration · Tap the image to enlarge it. Original example screen. Members and prices shown are examples; check this article and the live app for current availability and terms.Your Telegram account will be linked automatically. You don’t need to create a separate BuffUp password.
Enter your member information and introduction.
Check your role, language, name, country, and contact information. Enter an agency code only if you have one. In One-line introduction and Introduction to available work and remote programs, describe the games, tasks, and hours you can actually offer.
Basic informationConfirm your contact details, including the country code
Agency codeEnter only if you were invited
Assistant introductionClearly explain your main games, work, and hours
② Confirm role, language, country, and contact details · Example names have been hidden. Original example screen. Members and prices shown are examples; check this article and the live app for current availability and terms.③ Enter the agency code and assistant introduction, then save your member information Original example screen. Members and prices shown are examples; check this article and the live app for current availability and terms.Entering an agency code alone does not complete activity approval. You must complete identity verification and operator approval separately.
Review each required item one by one
Open and read the Full text for each required item, then check each one you agree to. Finally, tap Agree to all required items.
Terms of UseMember roles and contract and dispute standards
Collection and use of personal informationPurpose of using registration information and retention period
Transaction, payment, and cancellation noticesFees, deposits, and cancellation and refund procedures
Safety GuidelinesProtecting Verification Information and the Risks of Transactions Outside the Platform
④ Read and agree to each of the four required items. Original example screen. Members and prices shown are examples; check this article and the live app for current availability and terms.
Check the real-name disclosure notice and identity verification.
Read the Helper Verification: Real-Name Disclosure notice. It explains that, after approval, your verified name will appear in buyer-facing listings and your profile. Then review the Didit Privacy Consent and tap Start KYC to complete identity verification.
⑤ Real-name disclosure notice · Didit consent · Start KYC. No ID document or face photo is shown. Original example screen. Members and prices shown are examples; check this article and the live app for current availability and terms.Do not send the ID or facial data used for identity verification via group chat or customer support conversations.
Wait for approval after submitting your application
When all required steps are complete, tap Submit application. If Under review or Awaiting approval appears, your application has reached the operator. You cannot start helper work until approval.
⑥ Waiting for operator approval after submitting the application · Edited screenshot of the actual Buffup app screen. Original example screen. Members and prices shown are examples; check this article and the live app for current availability and terms.If the button is disabled, check the Incomplete items at the top. If you receive a request for revisions, make the changes described, save them, and submit again.
Frequently Asked Questions
Can I sign up if I don’t have an agency code?
Yes. The code is optional. A separate guide explains how to join an agency after signing up as an individual assistant.
Will I receive a contract offer as soon as I complete KYC?
After KYC, you must click Submit Registration and receive operator approval before you can start working as an assistant.
I selected the wrong role.
Before submitting your application, you can change it by selecting “Choose a screen again.” Role changes are restricted while your application is under review.
After approval, prepare your assistant profile
Providing specific details about the games and services you can offer helps buyers compare options. The next guide covers setting up your profile and registering your services.
Agency Owner Sign-UpGuides
Agency Owner Sign-Up
Sign up as an agency owner, and follow the steps through approval. Save your team information, review the required details, complete identity verification, and apply for administrator approval.
Choose the agency owner role
Open @buffup_app_bot in Telegram and enter the Buffup Mini App. Select Agency owner, then tap Start registration · Continue.
① Select Agency owner and start registration. Tap the image to enlarge it. Original example screen. Members and prices shown are examples; check this article and the live app for current availability and terms.
Your Telegram account will be connected automatically. This guide is for the person responsible for registering an agency. How general managers and affiliated managers can participate is covered in a separate post.
Check the head’s basic information
Enter role, language, name, country, and contact number in order. Confirm that the role is Agency owner and provide a reachable phone number with its country code.
Role · LanguageConfirm the representative's role and the language to use
Name · CountryEnter your name and country of operation
Contact InformationConfirm the phone number, including the country code
② This is the actual Buffup test form. The sample name has been obscured. Original example screen. Members and prices shown are examples; check this article and the live app for current availability and terms.
Introduce your agency and save
Check the agency name, business or registration number, and agency introduction. Describe the operating country, how you manage the team, and the games and services your helpers can actually provide. Then tap Save member information.
③ Enter the agency name and operation overview, then save the member information. Original example screen. Members and prices shown are examples; check this article and the live app for current availability and terms.
The business or registration number field is optional in the registration form. Enter an accurate number if you have one, or leave it blank.
Read and agree to each required item
Open and read the full text of each required item, then check the items you agree to. Finally, tap Agree to all required terms.
Terms of UseMember roles and contract and dispute criteria
Collection and use of personal informationPurpose of use and retention period of registration information
Transaction, payment, and cancellation noticesFees, deposits, and cancellation and refund procedures
Safety guidelinesProtection of authentication information and risks of transactions outside the platform
④ I have reviewed and agree to each of the four documents. Original example screen. Members and prices shown are examples; check this article and the live app for current availability and terms.
Complete identity verification and apply to register
Read the details of Didit’s privacy-processing consent, then tap Start KYC. When verification is reflected and all previous steps are complete, tap Submit Registration.
⑤ This is a TEST preview before identity verification. If a required step is incomplete, the Submit Registration button is disabled. Original example screen. Members and prices shown are examples; check this article and the live app for current availability and terms.
Submit your ID and facial images only on the verification screen. Do not send them in a group chat or ordinary support conversation.
Check the administrator’s approval result
If Your registration application is under review appears, your basic information, introduction, consent, and KYC are complete and administrator approval is pending. Use Check registration status to view requests for more information and the result on screen or in Telegram.
⑥ The actual buff-up app screen has been edited. It is awaiting operator approval. Original example screen. Members and prices shown are examples; check this article and the live app for current availability and terms.
You can’t change your submission or user role while it’s under review. You can use agency features after approval.
Frequently asked questions
Is this the same as signing up as a general manager?
This guide covers the process for the person responsible for registering an agency. The participation and permissions of general managers and affiliated managers are explained in a separate guide.
Can I use it as soon as I complete KYC?
After KYC, you must submit a registration application and receive administrator approval before agency features become available.
Can I change my role while it’s under review?
The app screen indicates that changing roles is restricted while an application is under review. Check the on-screen instructions after you receive a request for additional information or a decision.
After approval, prepare your agency’s operating information
The next guide explains how to connect and manage affiliated assistants, as well as the permissions of general managers and managers.
Agency Manager · General Manager RegistrationGuides
Agency Manager · General Manager Registration
Follow these steps from manager nomination through approval. The person in charge nominates a candidate, and the candidate accepts directly. After personal verification and operator approval are complete, they join the assigned team.
The person in charge, general manager, and manager are different roles
The agency owner registers the team and manages its managers. A General Manager works under the owner, while a Manager belongs to an active general manager.
Agency ownerRegister the team · nominate managers · manage the organization
General ManagerView all team helpers and contract rooms, plus subordinate managers
ManagerView assigned helpers and all team contract rooms
An active General Manager must be in place before registering a subordinate manager. Approved buyers can also be candidates for manager.
The person in charge should nominate a candidate
Open Buffup through @buffup_app_bot and go to MY → Team & Manager Management → Agency Team Management → 2nd-Level Manager Organization.
Enter usernameEnter the Telegram username without the @.
Select roleChoose General Manager or Manager.
Select supervising General ManagerIf you chose Manager, assign an active General Manager.
RegisterCheck the candidate and role, then register.
① We edited the actual BuffUp app screen. Selecting a manager reveals a field for selecting the affiliated general manager. Tap the image to enlarge it. Original example screen. Members and prices shown are examples; check this article and the live app for current availability and terms.
Candidates must be members who have joined BuffUp and received operator approval. Duplicate registrations, such as members who are already active or under review, are restricted.
Have the candidate confirm the nomination directly
When the agency owner nominates you, the Buffup bot sends a notification. Tap Confirm nomination, or go to MY → Member Information & Verification Management → Agency Manager Nomination to check the agency name and role.
To participate, tap Accept nomination; otherwise, tap Decline. Only the candidate can decide. An approved buyer may also be nominated. Nomination alone neither removes buyer access nor grants agency permissions.
② This is a procedural diagram summarizing the verified implementation. It is not an actual screenshot of the candidate account. Original example screen. Members and prices shown are examples; check this article and the live app for current availability and terms.
Wait for personal KYC and final review
After accepting, review the Didit privacy notice and tap Start personal KYC. If verification is in progress, use Check KYC results to see its status. Accepting a nomination alone does not grant access to agency rooms, customer information, product management, or settlement permissions.
Manager review in the live service Additional document submission and final manager approval are not yet available in the live service. Nomination, acceptance and personal KYC alone do not grant manager permissions. Contact official customer support about availability. Do not send IDs or sensitive documents in Telegram chats.
Check your area of responsibility after approval
After final approval, all team contract rooms are visible on the agency page. General managers can view all team helpers and subordinate managers; managers can view their assigned helpers. Your own helper contract also appears in the team list, but handle its work in your personal helper screen.
Team scopeView all team contract rooms and your assigned helpers
Subordinate organizationThe general manager checks affiliated managers
Operations roomIf connected, check the invitation instructions on the agency page
Use the agency page to review team contracts. Handle your own helper work and payout in the personal helper screen. Only the agency owner can change commission settings.
Frequently Asked Questions
Can I nominate someone who hasn’t signed up yet?
The registration method currently confirmed searches by the Telegram username of members who have completed sign-up and received operator approval. Please complete sign-up and get approved first.
Can buyers also be manager candidates?
Yes. The system is designed to allow approved buyers to proceed with nomination and personal KYC. Accepting a nomination does not immediately grant agency permissions.
Can I register a manager without a general manager?
No. Managers are assigned under an active general manager. A general manager candidate must be approved first.
I received a nomination notification, but I can’t see the team information.
Your application may be pending review. Your assigned scope will become available once the candidate accepts, completes personal KYC, and passes any required reviews and final approval.
Nominate a person in charge → Accept the nomination → Approval
Once this process is complete, you can work with the team you’re responsible for. Check your approval status and access to team contract rooms on the agency page.
Registration under a helper agencyGuides
Registration under a helper agency
You can join a helper agency before or after sign-up. Get an invitation link or code from the agency owner, then use the field that matches your current registration status.
The person in charge prepares an invitation
In the Buffup app opened through @buffup_app_bot, the agency owner goes to MY → Team & Manager Management → Agency Team Management. They then tap Copy helper invitation link or Copy code only and send it to the helper.
Invitation linkA convenient way for a first-time helper to open the app
Copy code onlyPaste the code during sign-up or after approval
Valid for 7 daysAsk the agency owner for a new invitation after expiry
① This is a preview screen for an actual BuffUp test. No real invitation code was issued or copied. Original example screen. Members and prices shown are examples; check this article and the live app for current availability and terms.
The preview screen does not issue a real code. If you see a notice during operation saying the code has expired or is invalid, ask the person in charge for a new invitation.
If you haven’t signed up yet, link it through your member information
If you opened Buffup using an invitation link, check whether the Agency code (optional) field on the helper registration screen was filled automatically. If you received only a code or the field is empty, paste the code yourself.
② This is the code entry field on the actual helper registration screen. It is not a field for entering an agency name or Telegram username. Original example screen. Members and prices shown are examples; check this article and the live app for current availability and terms.
Check your name, country, contact information, and helper introduction, then tap Save member information. Continue through Review required information → KYC identity verification → Submit registration → Administrator approval. An invitation code does not replace these approval steps.
You can register as an individual helper without a code. For the full registration process, see Helper Membership Registration Guide
If you’re already an approved helper, join via MY
Go to MY → Register/Edit Helper Profile → Manage Member Information & Verification → Register Agency Affiliation. Paste the code from the agency owner and tap Sign up. This route is for helpers whose registration and personal KYC are approved.
③ I edited the actual Buffup read-only app screen. I did not enter a code or tap the sign-up button. Original example screen. Members and prices shown are examples; check this article and the live app for current availability and terms.
After joining, check the agency name and affiliated helper status in MY. If they are missing or show the wrong team, contact customer support.
If you’re a buyer, apply for the assistant role first
An approved buyer does not become a helper merely by entering a code. Go to MY → Start as Helper or Agency, choose the helper role, and enter the agency code and activity plan. Complete the consent, personal KYC, and administrator approval steps shown on screen.
Your buyer access remains available while your helper-role application is under review. Check your application and review status in MY.
Check your affiliation and contract terms
Check that the agency name shown in MY matches the team that invited you. Before accepting a new contract, review its amount, agency fee, and your net payout. The invitation code itself does not set the fee rate.
Check the team nameConfirm that the agency shown in MY is correct
Review the contract termsCheck the new contract’s fee and net payout
Switch to another teamFirst check your current affiliation contract and whether it can be terminated
If you are already affiliated with another agency, you cannot switch by entering a new code right away. The system is designed to prevent you from ending your affiliation yourself if, for example, you have an ongoing or disputed affiliation contract. The affiliation shown in the app and membership in the Telegram operations group should be checked separately.
Frequently Asked Questions
Can I sign up as an assistant without an invitation code?
Yes. The code is optional during sign-up. Leave it blank to register as an independent assistant.
I opened the invitation link, but I can’t see the code.
Check the Agency Code (optional) field in your account information. If it’s blank, ask the person in charge to send you the code again, then paste it in and save.
It says the code has expired.
Codes are implemented to remain valid for 7 days after they’re issued. Ask the person in charge for a new invitation.
I already belong to another agency.
You can’t switch directly using a new code. First check your current affiliation contract and whether you can leave the agency.
Find the input field that matches your status
Before signing up, use the code field in your account information; after approval, use the affiliation registration field in MY. Finally, check that your affiliation is displayed.
USDT top-upGuides
USDT top-up
Follow the main steps: obtain a deposit address, consult the partner, submit the TXID and check your balance.
At a glance Enter the top-up amount → copy the address for this request → confirm the payment amount with the provider → submit the TXID → check your balance.
Enter the top-up amount
In buffup Top up, enter the amount to credit (USDT) and select Get deposit address via Telegram. The current live screen has a minimum request amount of 15 USDT.
Copy the address for this request
Copy the supplied USDT-TRC20 deposit address. Use the address shown for the current request, not an address from a previous transfer.
Confirm the amount with the partner
Open the USDT purchase service banner in buffup to contact @buffup_usdt. Provide the deposit address and the amount of USDT you need to receive. The partner fee stated in this guide is 1%.
Before transferring KRW, confirm the exchange rate, final KRW amount and amount of USDT the provider will send.
Example enquiry “I would like to receive ○○ USDT for a buffup top-up. The USDT-TRC20 address for this request is [address]. Please confirm the final KRW amount including the 1% fee, the bank account and account holder. Please also send the TXID after the transfer.”
Submit the TXID after the provider transfers USDT
Check the provider's bank account, account holder and amount before transferring KRW. Confirm completion of the provider's USDT-TRC20 transfer and obtain its TXID (transaction ID). The USDT amount sent by the provider must match the buffup top-up request.
Paste it into Enter TXID after transfer for the corresponding request in buffup Top up. Use the blockchain transaction's TXID, not the bank transfer reference.
Check that your balance has been credited
The top-up is complete only when it appears in your recent top-up history and balance. Receiving a TXID alone does not mean that the balance has been credited.
Always check: the address given to the provider and the transfer network must match the current request's USDT-TRC20 details.
Completion means credit to your balance
Check the request address, TXID and top-up status.
Fee and incident compensation
The USDT purchase service fee is 1%. If an incident occurs while using the purchase service, buffup will provide compensation. Keep your consultation and payment or transfer records and contact buffup customer support.
Top up USDT from an exchangeGuides
Top up USDT from an exchange
To top up buffup with USDT purchased on an exchange, follow the instructions for Bithumb or Upbit, whichever you use. Finish by checking the credited balance in buffup's top-up history.
01On a Korean exchange buy USDT
02To your own account on an overseas exchange
03To the buffup address withdraw USDT-TRC20
04Submit the TXID and check your balance
Start where you need: 01 Bithumb · 02 Upbit · 03 Overseas exchange to buffup · 04 Pre-transfer checks
If you use Bithumb
Register and deposit KRW
Complete registration and customer verification in the official Bithumb app. You need a phone, identification and a bank account in your own name. Link a KB Kookmin Bank account for KRW trading, then enter an amount under Deposits/Withdrawals → KRW → Deposit.
Request the deposit within Bithumb, rather than directly transferring to Bithumb from your banking app.
Buy USDT and send it to your own overseas exchange account
Search for USDT on the trading screen and buy it in the KRW market. Confirm that the order has filled and your USDT holdings have updated.
First check the USDT deposit address and supported network on Binance or Bybit. Then select the matching network under Bithumb's Deposits/Withdrawals → USDT → Withdraw. If the destination exchange cannot be selected or its review is incomplete, stop and check Bithumb's current instructions.
Register and complete customer verification in the official Upbit app. KRW trading requires linking a Kbank account in your own name. Enter your English name accurately; it is used to verify ownership of the overseas exchange account.
Deposit KRW under Deposits/Withdrawals → KRW → Deposit, then buy USDT in the USDT/KRW market. Confirm order completion and your holdings.
Send to your own overseas exchange account
Open Deposits/Withdrawals → USDT → Withdraw and check the current withdrawal instructions. Check the receiving exchange's USDT deposit address, network, exchange name and account-holder details.
Upbit's official list includes Binance and Bybit among account-owner verification providers, but recheck the current withdrawal availability of USDT and the selected network in the app immediately before withdrawing.
After the overseas exchange credits your USDT deposit, open buffup Top up, enter the amount to receive and copy the USDT-TRC20 address for this request. The minimum request amount on the current live screen is 15 USDT.
Overseas exchange withdrawal settings Asset: USDT. Recipient address: the address for this buffup request. Network: TRON / TRC20. The amount expected to arrive after fees must match the request amount.
Once the withdrawal completes, copy its TXID from the overseas exchange's withdrawal history and paste it into the corresponding buffup request. Use the TXID of the final transfer from the overseas exchange to buffup, not the earlier transfer from the Korean exchange.
Completion means the top-up appears in buffup's recent top-up history and balance.
Do both ends of each transfer use the same supported network?
Are you using the address for the current buffup request?
Does the amount received after fees match the request?
Korean exchange → overseas exchange and overseas exchange → buffup are two separate transfers. For the first leg, choose a network supported by both exchanges. For the buffup leg, use USDT-TRC20. Do not proceed until withdrawal review and account-owner verification are complete.
Completion means credit to your buffup balance
After sending, check the final transfer's TXID and buffup top-up status.
Before requesting a withdrawal, check the exchange fees, minimum withdrawal amount and supported regions. Do not split amounts or use another person's account to evade withdrawal restrictions. An incorrect address or network may make the funds unrecoverable.
Parsec Remote PC ConnectionGuides
PARSEC CONNECTION GUIDE
Connecting to a remote PC, from start to finish
This guide explains how to set up Parsec on your PC, connect to the rental PC provided by the agency, and confirm that everything is working properly.
01Set up Parsec
02Connect to the provided PC
03Check the display and input
04Disconnect after use
Set up Parsec on your PC
On a Windows PC, install the app from the official Parsec website and sign in to your own account. For installation instructions, see the official Parsec guide. Before using the service, first confirm the connection method and supported environment with the partner company.
What to check before connecting
Ask the company for the PC name, the start and end times of your session, and the connection method. Do not send your password or verification code to the support contact.
Connect using the instructions provided
Check that the connection method and PC name match the details provided by the company before connecting. The methods below are provided by Parsec; confirm with the company which method it actually supports.
If you received a connection link
Paste the link sent by the company into the Parsec app and request a connection. The screen will open once the company approves the connection.
If the PC appears in the list
In Computers, find the PC name provided by the company and click Connect. If an approval request appears, wait.
If you received an invitation email
In the invitation email, click Connect to …, then click Join Now to connect.
Screen — Is this the rental PC the company told you about, and does the desktop display normally?
Input — Can you click with the mouse and type with the keyboard? If not, ask the company to approve input permissions.
Sound · Game — Can you hear sound, and does the game/program you confirmed during the consultation launch?
Speed — If there is severe stuttering or lag, note when it occurred and capture the screen, then send it to the agency.
What if you can see the screen but can't control it? Parsec guests may not have keyboard and mouse permissions by default. Ask the agency to approve input permissions.
End the session by selecting Disconnect in Parsec, and make sure you have exited the remote PC screen. Any extension of the service period, PC change, or refund is subject to the terms confirmed with the agency before use.
If you encounter a problem
Send Buffup official customer support the time it occurred, the error message, the PC name, and a screenshot with sensitive information obscured. Do not send passwords or verification codes.
Confirm the PC name and invitation method provided by the company. On your first connection, check that the screen, input, and sound work properly.
Find a Game HelperGuides
Find a game helper who meets your needs
Choose a game and available times, compare prices, ratings, and work experience, then decide for yourself.
Choose a game and preferences
Compare helper cards
Review detailed profiles
Send an offer, then confirm terms in the contract room
Think it over before searching. It’s easier to compare candidates when you decide which game, what time in Korea Standard Time, what work, and for how long you need help.
01. Choose a game and preferences
Select your preferred game under Find a Helper at the bottom of the screen. Choose from All, Lineage Classic, AION 2, MapleStory, or Other Games, then set the country, available times, and default duration. If there are no candidates, try resetting your filters to All one at a time.
You can sort results by newest, highest rated, lowest price, or highest price. Sorting is a tool for browsing candidates; check work suitability and scheduling separately.
02. Compare important information on helper cards
Compare the game, pricing method, amount, ratings, and affiliation in the helper list. For hourly products, check the base duration and working hours; for per-job products, check the price per job and estimated duration. Confirm availability in chat before agreeing to a contract.
Hourly and per-job pricing: Hourly pricing depends on hours, days, and options. For per-job products, the total is the price per job × the selected quantity. Check the displayed minimum quantity and final contract amount. Do not compare a per-job price as an hourly rate.
Rating and activity level: Ratings and number of reviews are separate from the overall score and grade. Check “View score criteria” on the details screen.
The KRW conversion is an indicative rate. The contract and settlement currency is shown as USDT.
03. Read detailed profiles and narrow down your candidates
Tap a card you’re interested in to open its details screen and check the following:
Job suitability: Available games, available hours in Korea time, contract type, work experience, and introduction
Price and scope: Duration for each product, base price, additional options, and work description
Rating: Rating, number of completed contracts, overall score, scoring criteria, public reviews
Affiliation: Whether they are an independent helper or part of an agency team, and the terms of contractual responsibility
Don’t decide based on a high rating alone. Check whether the helper is a good fit for your game, schedule, and tasks. If they belong to an agency, review the terms for responsibility and compensation before signing a contract.
04. Send an initial offer, then confirm terms in the contract room
For a per-job offer, select the relevant per-job product on the detail page and check the quantity, preferred start date, estimated duration, scope, and final amount. For an hourly offer with your own terms, use Chat or Custom contract proposal. After the initial offer, confirm the schedule and scope in the contract room. Do not start work before the contract funds are held in escrow.
Example question “I’d like someone to handle Lineage Classic every day from ○ to ○ Korea time. Please let me know which dates you’re available, what tasks you can take on, how you provide progress reports, and the estimated total cost. If you’re part of an agency, I’d also like to confirm which team will be responsible and how incidents are handled.”
Compare the scope, duration, reporting method, and final USDT amount confirmed in the contract room. The next guide explains the offer and payment steps in more detail.
Compare the terms and choose for yourself
Set your search criteria, read the profiles and listings, send an initial offer, then confirm the schedule and final amount in the contract room.
Propose a contractGuides
Propose a contract
Set the terms and propose a contract. Choose a package or enter your own terms. Before sending, double-check the work, hours, and total amount.
The key is to include the agreed details in the contract terms. Before sending the initial offer, check the scope of work, reporting method, duration, Korea Standard Time working hours, and USDT amount on the proposal screen. You can chat with the other party in the contract room after sending it.
Choose a package or a custom proposal
On the helper's detail screen, review Available service products and Custom contract proposal. Choose a listed product if its terms match the work you need; otherwise, enter your own terms.
REGISTERED PRODUCT
Propose with a registered product
Read the game and work description, then check the pricing method. For hourly products, review the duration, working hours, and options. For per-job products, review the price per job, quantity, estimated duration, and completion criteria. The per-job total is unit price × quantity; select at least the displayed minimum quantity. Under “Contract from ○○ USDT”, check the preferred start date and final amount before sending the offer.
CUSTOM PROPOSAL
Propose with my own requirements
Custom contract proposal uses hourly pricing. Set the game, work, additional terms, preferred start date, days, work start/end times in Korea Standard Time, and hourly rate to calculate the total. For a per-job offer, choose a quantity on a per-job product above. Hourly duration and work options are not added to per-job products.
An excerpt from the actual Buffup screen used during the assistant selection stage. This is not a photo of the proposal entry screen. Original example screen. Members and prices shown are examples; check this article and the live app for current availability and terms.
What should I write in a custom proposal?
These are the input fields confirmed on the app screen. Choose the game and task details first, then describe the scope and reporting method you are proposing under Additional terms. You can confirm them with the other party in the contract room after sending the offer.
GameSelect the game you need help with.Task detailsEnter a short title that describes the work to be assigned.Additional conditionsSpecify the agreed conditions, such as the scope of work, reporting method, and availability and breaks.Preferred start dateSelect the start date based on Korea Standard Time (KST).DurationSelect the number of working days from the dropdown.Working hoursSelect the daily start and end times based on Korea Standard Time (KST) from the dropdown.Hourly rateEnter the agreed hourly amount in USDT. The total contract amount is calculated automatically based on the duration and daily working hours. You can also expand the table of recommended hourly rates based on the helper's score for reference.
Examples of additional conditions“Carry out the specified daily tasks at the agreed time, and leave an update in the contract room when the work is done. Confirm the account access method and task details in the contract room before starting.” This is an example for illustrative purposes. Replace it with the actual agreed tasks, dates, and amounts.
This item layout is an explanatory diagram based on a app screen, not a screenshot of the actual app screen.
Check these four things before sending
Person · TaskAre the selected helper and game, and the task details, correct?
Date · TimeDo the desired start date and number of days, and the working hours in Korea Standard Time, match what was agreed?
Final amountAre the contract amount, including additional options, and the planned escrow deposit what you expected?
Available balanceOn the proposal screen, is the available recharge balance sufficient?
If your balance is insufficient, the app screen displays the USDT shortfall and a Charge button; Send contract proposal is disabled. Don’t judge based only on the total balance figure.
Check the contract status after the proposal
According to the app screen, you can chat in the contract room after sending a proposal. The next steps are assistant acceptance, escrow deposit of the contract payment, and separate confirmation to start work. Do not start work just because the contract room has opened.
Proposal pendingCheck the proposal status in My Contracts and discuss the terms in the contract room.Acceptance and deposit confirmationConfirm the assistant's acceptance and the down payment deposit status.Start confirmationProceed with the agreed work only after separate confirmation to start.
In the example, a Proposal pending contract room displays ‘Deposit not yet paid’ and ‘Work will not begin until the deposit is confirmed’. If the amount, duration, or scope must change while the offer is pending, cancel the existing offer and send a new one with the revised terms. Chat alone does not change the saved contract terms.
Review the proposed terms before sending
Check the assistant, work, duration, hours, and final USDT amount, then track the status in My Contracts and the contract chat after submitting the proposal.
Check work progressGuides
Check work progress
Let the helper carry out the work, but review the details yourself. Exchange requests and reports in the contract room, and review daily work records by their deadlines.
Work does not start automatically as soon as the contract room opens. Check the contract terms and deposit status, then proceed after confirming the start of work separately.
Open the contract room marked ‘In progress’
In My contracts, open the contract marked In progress. First, check the title, task description, game, contract amount, deposit status, and participants. Make sure the room you’re viewing is the contract you assigned, then read the conversation and records.
Contract information: Check the assigned work, amount and deposit. Contract room conversation: Review today’s requests and the helper’s reports and questions. Daily work log: Check the work by date and its review deadline.
Keep requests and reports in one place
Leave specific details about today’s priorities in the contract room. Ask the helper to report completed tasks, remaining tasks, blockers and items requiring buyer confirmation in that room. Keeping updates together makes progress easier to review.
Example request message “Please prioritize ○○ work today. When you’re done, leave a note in the contract room about what you worked on and anything that needs confirmation.”
Excerpt from a previous screen provided by the user. The current app screen and contract room layout are different. Original example screen. Members and prices shown are examples; check this article and the live app for current availability and terms.
In the contract room, you can choose the writing language and use View original when a saved translation exists. Messages without a translation appear in their original language. Confirm amounts, dates and account access with the other party in the contract room.
Review daily records by the deadline
When the helper submits a daily work progress record, review that date’s work and evidence. Confirm it on screen if correct; if anything is missing or different, record an objection and reason. Handle chat replies and record confirmation as separate steps.
New daily records: 48 hours to confirm or object
The app screen reviewed states that if there is no response by the deadline, only that record will be automatically confirmed as the basis for settlement, and that the actual transfer will take place after separate approval. For existing records, follow the existing deadline shown on the screen.
Agreed work: Does the report match the contract? Evidence of progress: Are each date’s explanation and evidence clear? Remaining issues: Have you raised anything requiring confirmation or correction in the contract room?
If anything is different, report it right away.
If the work differs or the schedule is delayed, state which task and date are affected in the contract room and check the reply. If you cannot resolve it, use the Report a problem / File a dispute procedure in the active contract room.
Reviewing daily records and approving completion of the entire contract are separate steps. When you receive a request to confirm that all work is complete, review the results separately and proceed with approval or the objection process. For details, see the ‘Ending Contract Work’ guide.
Receive reports and review the records
Leave requests and reports in the contract room, and check the daily records within the deadlines shown on each record.
Contract Group Chat · LiveGuides
Contract Group Chat · Live
Check reports and records in the Buffup contract room, then view the live screen in the linked Telegram group chat.
01Buffup contract room
02Check the group chat link
03View the live screen
04Record decisions
Go to the relevant step: 01 Enter the group chat · 02 Watch the live stream · 03 Check progress · 04 Learn about recording
Find the group chat linked to your contract
Open the relevant contract room from My Contracts and check the Contract Telegram Group Chat section. You can join if the assistant or agency has registered a private group chat link.
Still can't see the link? Ask the support assistant or agency in the contract chat whether the group chat has been set up. Before joining, make sure the other party to the contract and the chat name are correct.
Watch the screen when the live stream starts
When the host starts a video chat or screen share in the group chat, join the live stream to see the shared game screen. No screen appears when the stream is off.
Actual live screen provided by the user · Excerpt with personal chat list and participant names removed Original example screen. Members and prices shown are examples; check this article and the live app for current availability and terms.
Telegram group video chat screen-sharing feature guide. Menu names may vary depending on your device and version.
Look for these three things during the live stream
Whether the work is as agreedCheck that the contracted game and promised tasks are being carried out.Current progressCheck whether the steps explained by the helper match what appears on screen.Questions to askIf anything needs to be changed, discuss it, and record what you decide in the BuffUp contract chat as well.
There’s no need to judge the entire day’s work based on just one moment from a livestream. Review the messages, daily task progress logs, and evidence in the BuffUp contract chat together. Any changes to the amount, duration, or scope of work should also be reflected in the contract terms and records.
How to identify the recording indicator
● RECThe red REC in the photo is the in-game recording indicator.
According to the user’s description, you can record using Lineage Classic’s built-in recording feature or OBS. This indicator does not mean that the Telegram Live itself is being recorded.
A group administrator must start Telegram video-chat recording separately. If recording is needed, agree in advance who will record it, how, and how it will be shared. Ordinarily, focus on receiving reports and reviewing the work in the contract room.
Follow the live stream and contract records together
Watch the live screen in the group chat, and check work instructions, reports, and daily records in the BuffUp contract room.
End of Contract WorkGuides
End of Contract Work
When you receive a completion request, check the result first. Review the contract terms and report, then decide whether to approve. Work completion and actual settlement are separate steps.
01Review completion request
02Review the result
03Approve or raise an issue
04Check settlement status
Go to the relevant step01 Find Completion Requests02 Review Results03 Approve or Raise an Issue04 Confirm Completion and Settlement
Checking daily records ≠ approving completion of the entire contract Even if you have checked that day's work records, review and approve the results of the entire contract separately.
Find the contract marked “Completion Requested”
Open a contract marked Completion Requested from Completion confirmation requests in MY or My Contracts. In the contract room, read the ‘A request to approve completion of all work has arrived’ notice and use Review the details to check the agreed work again.
Compare against the agreed results
Review the conversation, daily logs, and attached evidence to check the following four items. It’s best to ask any necessary questions and review the materials before approving completion.
Scope of workHas all the work specified in the contract been completed?Duration and hoursWere the agreed dates and working hours observed?Results · Supporting DocumentsHave you reviewed the report and required materials?Outstanding IssuesAre there any unfinished tasks or unresolved objections?
Decide based on the review results
RESULT ACCEPTED
If there are no issues
Proceed to Approval of Completion under My Contracts. Review the contract, amount, and processing details on the final confirmation screen before deciding.
NEEDS REVIEW
If anything is different or missing
Leave a note in the contract chat specifying which task on which date is different, and request an explanation and supporting evidence. If it remains unresolved, check the on-screen dispute filing procedure.
This card is a diagram explaining the status and buttons observed on the app screen. It is not a screenshot of the actual app screen.
Check the settlement even after ‘Completion’
COMPLETED ≠ PAID OUTA task marked complete is not the same as actual payment
In the reviewed example of a completed contract room, the notices ‘Settlement approval pending’ and “The contract payment is held in escrow until disbursement is approved.” are shown. Check the contract’s settlement status again to confirm whether payment was actually made.
Completed contract room: The example indicates that no new messages or files can be added after completion.
Review: For a successfully completed contract, the buyer must submit a review and rating. Notifications and the submission button under My Contracts will remain until you submit it. After you submit your review and the settlement is confirmed, 1% of the contract payment will be credited as cashback to your recharge balance.
Check the results and wrap things up
Review the completion request, then approve it or report an issue. Afterward, check the settlement status separately.
Remote PC rentalGuides
Remote PC rental guide
Remote PC rental is a separate service arranged with an external partner. It is distinct from a buffup helper contract payment or your in-app top-up balance. Connection uses Parsec; confirm the rental terms with the provider before paying.
Refund policy pending The PC rental refund policy has not been finalized. Confirm the applicable refund terms in the consultation before payment.
Check the duration and price
Consult the partner
Confirm PC, usage hours, outage and refund terms
Connect through Parsec and check operation
01. Check the duration and price
Prices by rental duration are listed below.
7 days: KRW 150,000
15 days: KRW 250,000
30 days: KRW 400,000
30 days for buffup users: KRW 300,000 (KRW 100,000 off the regular 30-day price)
Ask how to qualify for the buffup user discount and confirm the final price. Discounts for 7 or 15 days and other duration options have not been confirmed.
02. Consult the partner
Contact the remote PC rental enquiry chat (@buffup_pc) with your preferred duration, game and connecting device. If you use buffup, ask how to apply the 30-day discount.
Example enquiry “I would like to enquire about remote PC rental. My preferred duration is ○○ days, the game is ○○, and my connecting device is ○○. Please confirm PC specifications, available usage hours, final price, start date, outage handling and refund terms.”
Do not send passwords or verification codes in the enquiry chat.
03. Confirm terms before payment
A price list alone does not define PC specifications or available hours. Confirm the following before deciding the final product, duration and amount.
PC and games: specifications and supported games/programs
Usage hours: daily availability and start/end times
Users: whether only the purchaser may connect or the contracted helper may also connect
Final price: applicable discounts and additional charges
Outages and refunds: connection-failure and early-termination terms
04. Connect to the rented PC with Parsec
The provider's rented PC is the host supplying the screen; your device is the guest receiving it. This is the reverse of ordinary remote helper work where the customer's PC is the host.
Prepare Parsec on the connecting device and sign in with your own account.
Check the PC name, invitation link or connection method supplied by the provider.
On first connection, check the screen, keyboard, mouse, audio and required game. If you cannot control it, ask the provider about input permissions.
If connections fail or drop, record the error and time and contact the enquiry chat.
Confirm duration, price, specifications, available hours and outage terms, then check Parsec display and input operation.
Partner ProgramGuides
Check partner terms on the approval screen and in the details for each contract.
How to use the partner program
After applying and completing an operator review, partners direct new users through their personal link. Applying alone does not result in approval or generate fees.
1. Check your application status
On the partner application screen, enter your display name, promotional channels, and promotion plan. After applying, check your review status and any instructions from the operator. Do not distribute a self-created link as an official partner link before approval is complete.
2. Share your approved link
Once approved, find the link issued to you and the promotional page on the partner screen. Before sharing, check that the link opens the intended page and leads to the official sign-up process.
Explain how to find a helper suited to the game and work requirements.
Explain how to compare profiles, work requirements, prices, and ratings.
Disclose advertising and referral relationships, and use only your own approved link.
Avoid language that guarantees approval, discounts, earnings, or contract outcomes.
3. Distinguish performance from fees
Page visits, Telegram clicks, sign-ups, member approval, eligible contracts, and completion/settlement are separate stages. A click or sign-up alone does not confirm a commission. Check the partner page in your own account and the details for each contract to verify the actual rate and attribution.
Buyer friend referrals and the partner program are separate schemes. Do not claim that both benefits apply to the same referral. If a cancellation, refund, or dispute occurs, the commission status for the contract may also change, so check the latest details.
4. Check payment status
Even if a commission is displayed, eligible for payment, payment processing, and payment completed are different statuses. Check the current instructions on the partner page for application eligibility, minimum amounts, and wallet address requirements. Trust a payment-completed status only after confirming the actual transaction details.
If the amount or status differs from what you expected, cross-check the attributed member, eligible contract, and cancellation/refund status, then contact official customer support.
Frequently Asked Questions
Do clicks on a link alone generate a commission?
No. Clicks and sign-ups are performance-tracking stages; commission confirmation depends on the eligible contract and settlement status.
Can I share a link as soon as I apply to become a partner?
First check your approval status and the personal link issued to you. Do not share an unofficial link as though it were an official link before approval.
Where can I see commission rates and payment terms?
Check the partner page in your own account and the details for each contract to see the currently applicable terms.
Guide to Assistant ActivitiesGuides
Guide to Assistant Activities
From preparation through settlement confirmation, this guide shows helpers how to create clear listings and record their work in the contract room.
Before you begin Make sure you have completed helper registration and received approval from the administrator. This article describes activities after approval.
Fill out your profile so buyers can find you
MY → Helper Profile: Save the games and tasks you can handle, your languages, local availability, and bio. List only work you can actually perform, and use your own materials when uploading videos or experience.
Buyers search for helpers by game and requirements, then compare profiles, products, prices, and ratings. Review the buyer-screen example below and consider which information to highlight first in your introduction.
BuffUp app screen edit · Prices are examples; check each product for actual prices. Original example screen. Members and prices shown are examples; check this article and the live app for current availability and terms.Example introduction “I support tasks available during evening hours in Lineage Classic. I’ll confirm the scope of work and the software to be used before the contract.”
Clearly specify the product’s tasks, schedule, and price
In Manage Products, select Hourly or Per job under Pricing method. For hourly products, enter the local time zone, start/end times, base days, hourly rate, and options. For per-job products, enter the price for one job, estimated days, and work description; clearly state the included work and completion criteria. List stages or packages with different prices as separate products. Buyers choose the quantity, so also check the displayed minimum quantity and contract total.
Scope of work: Can you actually handle these games and tasks? Time and duration: Have you distinguished local time from the time shown to buyers? Amount and options: Have you checked the total, including the base price and options?
Before saving, check both the final amount shown to buyers and the estimated payout on your screen. Reopen edited listings to verify the saved values, and for contracts that have already been finalized, refer to the price and terms of that contract.
Align the contract terms before accepting an offer
Read the game, work, pricing method, quantity or duration, dates, and final amount in the buyer’s offer. Check working hours for hourly products, or scope and completion criteria for per-job products. If you cannot do the work or the schedule does not suit you, request revised terms or decline the offer.
After acceptance, check the contract number and status, as well as the indicator showing the buyer’s deposit of the contract payment. Do not start work just because a proposal has arrived. Proceed only after confirming that the work-start stage and the agreed terms are displayed in the contract room.
If you are affiliated with an agency, agree in advance with your contact person on how you will report, too. Check your share and the agency fee based on the details shown for each contract.
Record progress by date in the contract room
In the contract room conversation and daily work progress log, record what you did that day and any required deliverables. If the schedule is slipping or work is blocked, specify which task on which date is affected.
Sample brief report “I worked on ○○ today. I completed △△, and tomorrow I’ll continue with □□. ◇◇ requires confirmation from the buyer.”
The buyer may review a daily log or raise an objection. The app screen shows a 48-hour review and objection window for new records. Older records may follow the deadline shown when they were submitted, so check each record’s deadline.
Messages without a saved translation appear in their original language, so confirm the other party's reply about amounts, dates or account access in the contract room. Keep work reports there even when using a live session or recording.
Request full completion after finishing all work
Once the final task is complete, review the records and any unresolved questions, then Request full completion. Explain the final result to the buyer and wait for review.
If there is a disagreement, sort it out based on the contract scope, conversation, and records by date. If it is difficult to resolve, use the app's dispute process. During a dispute or cancellation, do not present any refund or settlement amount as confirmed.
Distinguish settlement eligibility from actual payment
Review daily records → Approve full completion → Confirm actual payment
Even if a contract is marked completed, that does not mean payment has been made immediately. On your screen, check Available for settlement → Request status → Payment statusin order. If you register a payment wallet, double-check its network and address.
If the amount differs from what you expected, compare the contract number, product and options, cancellation/refund/dispute status, and settlement details, then contact official customer support. Check separately the settlement share for assistants affiliated with an agency and the agency fee.
Frequently Asked Questions
Can I start working as soon as I receive an offer?
Check the terms and accept the offer, then confirm that the contract deposit has been placed and the work status is active.
Will I be paid once the daily records are confirmed?
No. Confirmation of daily records, approval of overall completion, and actual payment are separate steps.
If I edit a product, will existing contracts change?
For contracts that have already been concluded, refer to the terms shown in the contract.
Check the terms in the contract and the progress in the contract room.
Agree on the terms before acceptance, keep records while the work is in progress, then check completion and actual payment status separately.
Agency Team Operations GuideGuides
Agency Team Operations Guide
A good team takes responsibility from before the contract through to the end. This guide organizes assistant affiliations, manager permissions, contract room management, and settlement checks from the owner's perspective.
Guidance for after owner approval. Team features are available only after agency registration and operator approval are complete. New managers gain team access only after personal KYC and operator approval.
Invite the assistant and verify their affiliation
Go to MY → Team & Manager Management → Agency Team Management to see the team name and helper invitation options. Tap Copy helper invitation link or Copy code only and send it to the helper.
Edited screenshot from an actual BuffUp app screen · The invitation code is not shown. Original example screen. Members and prices shown are examples; check this article and the live app for current availability and terms.
The assistant can enter the code during sign-up, or register their affiliation in MY after signing up and being approved. An invitation alone does not complete KYC or administrator approval. Check on both sides that the same agency appears on the assistant’s screen and in the manager’s affiliation list.
If the code has expired, send a new invitation. If the assistant is already affiliated with another agency, first check for any ongoing contracts and whether the affiliation can be removed.
Separate the responsibilities of the head and managers
Agency ownerOversees agency operations and team assignments. General ManagerViews all team helpers and contract rooms, plus subordinate managers. ManagerViews assigned helpers and all team contract rooms.
The head can nominate an existing approved member as a general manager candidate and assign managers under them. Approved buyers may also be candidates. However, A nomination and the nominee’s acceptance alone do not grant organizational or contract authority. Individual KYC, any required screening, and final approval are still necessary.
Edited Buffup app screen · Member information shown is an example. Original example screen. Members and prices shown are examples; check this article and the live app for current availability and terms.
Manager review in the live service Additional document submission and final manager approval are not yet available in the live service. Nomination, acceptance and personal KYC alone do not grant manager permissions. Contact official customer support about availability. Do not send IDs or sensitive documents in Telegram chats.
Review the product and contract terms before accepting
Check whether the games, tasks, hours, and prices listed in the assistant’s profile and product match what is actually offered. When a proposal arrives, confirm the scope of work, duration, local and Korean time, base price, add-on options, and final amount together.
Scope of work · Hours and duration · Final amount · Contact person and allocation
For contracts with an agency, confirm the assistant’s share, the agency fee, and the contact person’s allocation before signing. Under the currently documented policy, the agency’s total commission is capped at 20% of the contract amount, and the lead and manager shares are divided within that cap. Do not state that changes to the percentages after signing apply retroactively to existing contracts.
Continue reporting and review in the contract room
After confirming that the contract is funded and work has started, ask the helper to record each day’s work in a daily log in the contract room. Approved team members can review buyer requests, helper reports, and disputes there.
Before starting: Confirm the agreed work, start time, and deposit status.
While work is in progress: Post that day's work, evidence, and buyer questions in the contract room.
When changes occur: Reconfirm the changed scope, time, and amount in the contract room.
Upon completion: Review any unresolved matters, then confirm the request for full completion and the buyer's inspection.
Check saved translations alongside the original. If no translation is available, read the original. Confirm important details such as amounts, dates and account access with the other party in the contract room. Keep key work records there even if you use live calls or recordings.
Handle incidents or disputes using the records
This service model for agency-affiliated contracts is that the agency guarantees the work and handles liability and compensation procedures in the event of an accident. If you become aware of a problem, review the contract terms, compensation criteria, daily records for the relevant date, conversations, and supporting evidence.
Verify the facts using the contract records
Do not promise an amount that is not provided for in the contract, such as unconditional full compensation, in advance. Actual compensation or refunds are determined by the contract terms and the dispute ruling. Do not describe amounts still under investigation as finalized settlements.
Keep both the buyer and the helper updated on the case in the same contract chat, and use the app’s official dispute process if the issue is difficult to resolve. Do not request or share identity documents, passwords, OTPs, or wallet private keys in group chats.
Separate the helper’s share from the agency fee
Work completed, eligible for settlement, payment processing, and payment completed are different statuses. For each contract number, check the helper’s share, agency fee, staff allocation, holds, refunds, and payment status. Do not combine the helper’s settlement amount with agency income.
If the amounts differ, compare the rates and options agreed to at the time of the contract, and check for partial refunds or disputes. Even if an amount eligible for settlement is displayed, do not say that the transfer to the actual wallet has been completed.
Frequently asked questions
Can an assistant start working as soon as I send them an invitation code?
Check the assistant’s registration, KYC, and operator approval, as well as whether their agency affiliation is displayed.
Can a buyer also become a general manager?
Approved buyers may also be candidates. Team permissions are not enabled until they accept the nomination and complete a separate review and final approval.
Can an agency view all helper contracts?
The approved agency owner and active managers can view every contract room belonging to their team, but not contracts of other agencies. Handle your own helper work in the personal helper screen.
If a contract is complete, has the agency fee also been paid?
No. Contract completion and settlement and actual payment are separate stages.
Assign the team, and follow contracts through to the end
Set up the conditions that allow assistants to work correctly, and use records in the contract chatroom to track progress and resolve issues.
Contract Cancellation, Refund, and Dispute InformationGuides
Contract Cancellation, Refund, and Dispute Information
If a problem arises with your contract, follow these steps. This guide covers everything from submitting a cancellation request and documenting the contract room to filing a dispute and checking refund and settlement results.
Don’t estimate the refund amount first. The process may differ depending on whether work has not yet started, is partially completed, or has reached the completion-request stage. Check the contract status and records first.
What stage is your contract at now?
Open the relevant contract under My Contracts and check the contract number, helper, scope of work, amount, and current status. Select the situation that applies below.
Proposal pending · Before work startsCheck whether the proposal was accepted and the deposit was placed, then review the cancellation process shown on the screen. The contract room being open does not mean work has started.In progressRecord in the contract room which task on which date differs. If any work has been completed, the refund and settlement terms may differ.Completion requested · CompletedCheck the full results and any unresolved disputes. Do not click the completion approval button until they are resolved.
If you want to cancel before work starts, check the available cancellation options in the contract details and the instructions for entering a reason. The actual refund timing and method have not been confirmed. If there is no button or the status is unclear, note the contract number and contact official customer support.
For issues during work, leave specific details in the contract room
A brief message like “The work is wrong” is not enough to investigate. Compare what was promised in the contract with what actually happened, and write down the following four things.
WhenThe date the problem occurred and the agreed time
WhatThe difference between the contracted work and the actual result
MaterialsThe relevant daily log, conversation, and necessary result materials
RequestAsk for an explanation or correction, reconfirm the schedule, or cancel/file a dispute
Example message to leave in the contract chat“The work log for October 20 says that the ○○ task was completed, but I have not yet been able to verify the △△ result promised in the contract. Please check the progress and materials for that date.”
If the daily log has a review or objection procedure, check the deadline shown for that record. The app screen shows a 48-hour review and objection period for new records. Existing records may be subject to the deadline in effect when they were submitted. Daily record confirmation is different from approval of the entire task or actual payment.
Edited version of a previously user-provided Buffup screen · The layout in the current contract room may have changed. Original example screen. Members and prices shown are examples; check this article and the live app for current availability and terms.
If the issue remains unresolved, file a dispute
The contract room reviewed includes “Having a problem? File a dispute” guidance. Open the process for that contract, submit the reason, relevant dates, requested resolution, and supporting evidence, then check the submission status. If there is no button, provide customer support with the contract number and current status.
If this is a contract with a helper affiliated with an agency, the affiliated team also participates in the responsibility and compensation process. The specific scope of compensation is determined by the contract terms and the decision, so do not promise a full refund or completed compensation before the outcome is determined.
Submit necessary materials only through the contract room and official customer support. Do not post phone numbers, wallet addresses, or ID documents in public groups, and do not provide passwords, OTPs, or wallet private keys as evidence.
Compare the processing results for refunds and settlements.
Request/receipt status · Refund/settlement decision · Actual balance/payment posting
Check who made the request, when, and why, and whether the contract status changed. Once a result is available, compare the refund amount, the helper’s share, the agency fee, and any amount withheld with the original contract amount. If some of the work is recognized or a partial refund is issued, the amounts may differ.
If you can’t understand the calculation or the totals don’t match, send the contract number and displayed amounts to official customer support and ask for an explanation. Refund approval and posting to the balance, and settlement eligibility and actual payment completion, are separate steps. Finally, check your balance, transaction history, or payment status.
Frequently Asked Questions
Does talking in the contract chat mean that I’ve filed a dispute?
No. If the issue remains unresolved, use the contract dispute filing or customer support process, and check the filing status.
If I cancel before work starts, when and where will I get a refund?
The provided materials aren't enough to determine the refund route or timing. Check the contract's processing outcome, balance, and transaction history.
If I dispute a day's work record, will the entire contract be canceled?
Disputing a daily record and canceling or disputing the entire contract are separate steps. Check the contract status.
I received a request to mark the work as complete, but there are still issues.
Before approving full completion, document the issue and supporting materials in the contract chat. If it remains unresolved, use the dispute process.
Record the contract number and details, then check the outcome.
Clearly state your reason, submit it through the official process, and confirm that the refund or settlement amount is actually reflected.
Notifications · Announcements · Customer Support Guide
Check the original announcement for important news, and check your contract’s details screen for changes to your contract. For personal issues, contact Customer Support with specific details.
1. When You Receive a Notification
When there is something to check, such as a contract offer, message, daily work log, or completion request, you may receive a notification in the app’s inbox or a Telegram message from the official bot. Check the contract number and other party shown in the notification, then verify the actual status and next steps under My Contracts.
Notification title: Check what happened.
Linked contract: Check that the contract number and other party are correct.
Current status: Check the deadline and next steps.
Even if a notification is missing or delayed, don’t assume the contract status is unchanged. Open My Contracts and the contract chat directly to check for new messages and daily work logs. If a notification takes you to the wrong screen, note the time it occurred and the contract number, then contact Customer Support.
We are still verifying with real accounts whether app and Telegram notifications for every event will always arrive.
2. Reading Announcements
Check the app’s announcements for maintenance, feature or policy changes, and security notices. Read the posting date, effective date, who is affected, and what users need to do, along with the title.
Check the original announcement and latest publication date in the app. Publication on the official channel @buffupch must be checked separately; not every announcement is delivered automatically or immediately. Do not transfer money to a personal account or wallet without checking the official instructions.
3. When contacting customer support
For issues related to your account, such as registration or login, deposit processing, contract status, cancellations or disputes, and settlements, check the inquiry and reporting procedures in the app’s customer support section. Preparing the information below can make it easier to explain the issue.
Type of issue: What happened?
Contract number or transaction identifier: Which contract or transaction is involved?
Time and device: When did it happen, and in what environment?
Expected result and actual screen: What did you tap, and what is displayed now?
Example inquiry:
Around 3:00 p.m. on October 20, I checked the daily log for my contract [contract number]. Even after reopening it, the status appears as [current display]. Please confirm whether it was processed correctly and what steps I should take next.
Also keep details of the contract work and the reason for any dispute in the relevant contract chat. Do not post contract numbers, IDs, contact details, or proof of transfer in public groups. Do not send your password, verification code, or wallet private key, even to customer support. After receiving a response, verify the actual status of the contract, balance, and settlement.
4. When contacting a partner company
Distinguish whether your inquiry concerns a Buffup contract or an individual transaction or rental with a partner company.
Buffup membership, contracts, top-up credits, and settlements: Contact official customer support in the app.
Tether purchasing service: Check the quote, bank transfer, USDT transfer, and TXID in the provider’s consultation chat.
Remote PC café rental: Check the fees, remote connection, and service issues in the provider’s consultation chat.
App banner or connection errors: Also report app issues that prevent you from connecting to a partner provider to Buffup customer support.
Review the terms for sales, rentals, and refunds provided by the partner provider before making a decision.
Frequently Asked Questions
If I don’t receive a Telegram notification, does that mean my contract hasn’t changed?
No. Open your contract and contract chat directly to check its status and confirmation deadline.
Are announcements also posted automatically to the Telegram channel?
Check the original announcement and latest publication date in the app. Publication on the official channel @buffupch must be checked separately; not every announcement is delivered automatically or immediately. Do not transfer money to a personal account or wallet without checking the official instructions.
Can I post contract issues in a public group?
Keep the details and materials of your personal contract in the contract chat and with official customer support.
Does Buffup Customer Support also handle issues with partner agencies?
Please check individual transaction and rental terms first in the relevant agency’s chat room. You can also report app banner or connection errors to Buffup Customer Support.
Referral and partner code policy · 24 Oct 2026Guides
Friend code: an approved buyer who refers a new buyer and the new buyer each receive 10 USDT.
Marketing partner code: only the new buyer receives 10 USDT. The partner receives no 10 USDT referral bonus and keeps their existing contract commission.
For either code, the approved new buyer's first normal contract of at least 100 USDT must be completed and settled. A friend referrer must also be an approved buyer. Only one code applies at sign-up. Cancelled, refunded, disputed, or duplicate-account cases do not qualify or require review.
The bonus appears in the in-app balance and transaction history, but currently cannot fund a contract or be withdrawn. Earlier sign-ups and contracts are not retroactively credited.
