Tap a topic to view the answer. The current contract screen takes precedence for actual status and terms.
Registration and roles
Do buyers need ID verification to register?
Buyer registration does not require a separate KYC step. You can register by signing in via Telegram, saving your member information, and completing the required consents.
What steps are required for assistants?
Assistants may begin working only after submitting their information and identity verification documents and receiving admin approval. Check your application status and any requests for additional information under MY.
Can buyers also become agency managers?
Buyer accounts can also be nominated as candidates. Actual permissions are granted only after nomination and acceptance, any required review, and final approval.
Assistants, products, and contracts
How do I find an assistant for the game I want?
Compare games, available times, and products under Find Assistants. Check the game name, duration, the buyer's time zone in Korea, the base amount, and options before making an offer.
Are trial applications and actual contracts the same?
No. Whether a trial application is available is indicated by a separate button. Check this separately from product purchases or custom contract offers.
How is the custom contract amount calculated?
Select your preferred start date, business hours based on the buyer’s Korea time, number of days, and hourly rate to calculate the estimated contract amount. Review the final amount and options again before sending the offer.
Does work start as soon as I send the offer?
No. The other party’s acceptance, the contract status, and confirmation that work has started are separate matters. Check the requests shown under My Contracts and in the contract chat room in order.
Progress · Messages · Completion
Where can I check new contract messages?
Open the relevant contract chat room from the Messages menu. If the unread message badge remains, contact Customer Support with the contract number and the time it occurred.
Can I view messages sent in another language?
You may be able to view a translation depending on your language settings. If no translation is available or it fails, check the original message and reconfirm the amount, schedule, and access permissions with the other party.
Who registers the group chat link and daily work logs?
The assistant registers the group chat link and daily work logs in the contract chat room as requested. Buyers can check for changes in the same contract chat room.
Does the contract automatically complete after the scheduled end date?
It does not end based on the scheduled date alone. After all the work is finished, request completion; the contract ends when the buyer approves. Check the contract screen for what happens if there is no response within three days of the request.
Are daily record confirmation and completing the entire contract the same thing?
No. Daily record confirmation, approval of overall work completion, and settlement and payment are separate steps.
Reviews and settlement
Where can I leave a review after a contract?
On the My Contracts screen, find the Review and Rating button for a successfully completed contract. Related notifications will continue to appear until you submit a review.
What benefits do I get for leaving a review?
Submitting a buyer review and rating for a successfully completed contract comes with a 1% cashback offer based on the contract’s total amount. Check the compensation details for that contract to see the actual amount.
Are Helper settlement and withdrawal the same thing?
No. After the contract settlement is reflected in your available balance, the helper requests a withdrawal, which an administrator reviews and processes. Check My Settlements for the status.
Top-ups, balances and partnerships
How do I check a USDT top-up in the live app?
Live top-ups are processed after a real USDT-TRC20 deposit is verified. Compare the receiving address, network and amount with the top-up request, submit the TXID of the transfer, then check the top-up history and credited balance. Creating a request or submitting a TXID alone does not complete a top-up.
What are partner banners?
They are links to information about external services. Opening a link in the app does not constitute a real payment or approval of a contract. Check the terms and costs separately.
Will I earn money as soon as I click a partner link?
No. You must meet conditions such as partner approval and completion and settlement of the relevant contract. Figures shown on the app screen do not guarantee actual payment.
Notifications · Inquiries · Safety
Where will I go if I tap a notification?
You will be taken to the relevant contract, review, settlement, or customer support screen. General notifications disappear after you view them, but notifications requiring action before completion remain until you take action.
If there are no notifications, does that mean the contract status hasn't changed?
Don't rely on notifications alone; check the status of your contract. If a notification is missing or takes you to the wrong place, tell customer support the contract number and when it occurred.
What should I do if a problem occurs or I want to cancel?
Post the date, work details, evidence, and the resolution you want in the relevant contract chat, and use the app’s cancellation/dispute or customer service menu.
Do I need to send my password or OTP to the support agent?
No. Never send your password, OTP, private key, wallet recovery phrase, or remote access password to anyone.